New clients welcome!
Thank you for choosing our hospital as the primary caregiver for your pet! Whether you are new to us, new to the surrounding area, or a first-time pet owner, our goal is to provide outstanding and compassionate veterinary care for you pet.
Some helpful information:
Our 8:30am-9am hours provide the opportunity for procedure admission as well as medication and food pick ups.
Daily appointments begin at 9am. They end at 7:30pm on weekdays and 12 noon on Saturdays. We are not open on Sundays.
Patients are seen by appointment only. If you prefer a specific doctor, please let us know when scheduling.
We utilize the Pet Page app to help keep you connected to your pet’s medical records. Once you’ve set up an account with us and provided an email address you’ll be able to download and access the app. It’s an easy way to:
* See your pet’s medical records
* Request appointments
* Request medication refills
We utilize the PetPage app to send email and text reminders leading up to your appointment. If we don’t receive a response to those reminders we will reach out via phone. Please keep us informed of any changes to your contact information so that we can ensure all info is correct and up to date.
MISSED/ CANCELLED APPOINTMENTS
We kindly request that you provide at least 24 business hours cancellation notice, so we can offer the time slot initially reserved for your pet to another family who needs it. We do not overbook our schedule to accommodate no-shows. Overbooking means long wait times and unhappy families. Please don’t miss your appointment!
Patients who miss an appointment or cancel without notice will be required to leave a deposit for the next visit which covers the examination fee
Our practice firmly believes that a successful doctor-pet family relationship is based upon understanding, good communication, and mutual respect.
If you’re running late for an appointment due to unforeseen circumstances, we ask that you please call our office to let us know that you’re on your way, so that the doctors can continue to see patients in a timely manner. Please be aware, notifying us of late arrival does not guarantee you will be seen close to your scheduled appointment time, and may result in a longer wait. Arrival 10 minutes or more after your appointment time could result in us rescheduling.
No Show Policy
If you do not show up for your appointment and have not notified us prior, then we will mark you as a No-Show. We will require a deposit to hold appointments if you do not show up for 2 or more visits.
We recognize that emergency situations do arise, and we will do everything in our power to accommodate your needs. At times, we may refer you to an area emergency hospital. Our answering machine and our website contain the phone number and addresses of the nearest emergency veterinary hospital. Currently we recommend Mount Laurel Animal Hospital (856-234-7626). While their prices are higher, their standard of care is top notch and they provide 24/7 care.
Fees and Payments
Payment is due at the time of service. We can provide you with an estimated cost of services during your visit. We cannot give an estimate over the phone for non-routine procedures without seeing the pet. This includes dental procedures and spays/neuters. We offer financing for advanced or routine procedures through Scratch pay and Care Credit. We do not do in-house payment plans outside of this.
We look forward to meeting you and your pets!